Scheduled for Friday Morning, May 31st, 2019
Release Information for Managers
Starting Friday morning, May 31st, 2019, a new version of Appraisal Firewall will be available for you and your clients. This release includes enhancements to appraiser rotation and credit card orders, in addition to summary information on the Verisite Photo Report. Read on for detail.
Download your lender private label bulletin.
Lender Information Included on Verisite Reports
We are enhancing the Verisite Photo Report to provide you with a quick reference to more data. Based on you and your clients’ feedback, we are adding the lender name to the header, making the subject property address more prominent, and renaming the Certified Images field to Completion Date.
How to use this feature:
All Verisite Plus and Verisite Photo Report results will automatically be updated with the new format. The lender data field will reflect the company name listed on the division the order was placed under in Appraisal Firewall.
Not Offering Verisite yet?
Verisite orders connect Appraisal Firewall with our Verisite app for mobile devices. Increase your bottom line and diversify your appraisal offering! Verisite is being used more and more for equity lending (and a variety of other loan products). Offer more, and get more with Verisite.
When your clients place an order for a Verisite property inspection, they determine which rooms and other aspects of the property they want photos and descriptions of.
The order is then sent to the Verisite mobile app and to the person (or, Photo Agent) the lender wants to provide the data – such as borrowers, appraisers, inspectors, loan assistants, realtors, etc. The Photo Agent takes interior and exterior property photos, compiles photos and descriptions, then sends the data back to Appraisal Firewall. Appraisal Firewall then generates the Verisite output which is sent back into Encompass for your clients.
- Visit our website to learn more about Verisite
- Watch a video about how Verisite works
- Review the user training guide here
New Division Setting Provides More Control Over Billing
We’ve enhanced billing settings to allow lenders to require payment from the borrower. When enabled at the division level, the feature will remove the standard ‘Credit Card’ payment method and only provide the ‘Credit Card- Request from Borrower’ option, in addition to the other default payment options.
How to use this feature:
Access one of your lenders’ divisions, and click Edit Settings. Maximize the General section and select the new checkbox labeled ‘Require Borrower Input Credit Card’ and then Save your change. The next time a user places an order under this division, the ‘Credit Card’ option will be removed from the Payment Method dropdown menu. The other standard payment methods of requesting credit card info from the borrower, Bill Me, Bank Account, eCheck, appraiser collect fee, and Lender CC options will still be available. Please note: Enabling other billing settings and restrictions in addition to the new checkbox may impact the payment methods available on the new order screen.
Discover Credit Cards Now Accepted
The system will now be able to process Discover credit cards in addition to Visa, Mastercard, and American Express. Also, the system will auto detect what credit card has been entered so users no longer need to select which credit card they are using.
How to use this feature:
When entering credit card information, the system will automatically detect the type of credit card being entered (Visa, Discover, etc.). Users will no longer have access to the credit card dropdown menu to select the card type.
To allow your clients to place orders using a Discover card, you will need to update your Authorize.net account to accept Discover cards. Next, login to your Appraisal Firewall manager account and click the settings icon in the upper left of the screen. In the Credit Card Processing section, there is a new checkbox for Discover. Once enabled, users can successfully enter Discover credit card information.
New Management Setting Provides More Control Over Rotation Settings
We’ve added a new manual rotation setting that notifies administrator users whenever a manual rotation order is placed. Currently, whenever a user places a new order and selects the Manual Assignment checkbox, the order will trigger an email to the administrators letting them know that the order needs to be assigned. With the new feature, if your clients use the Manual Rotation setting for all orders under any division, administrators will be notified on every order.
How to use this feature:
Within a divisions’ settings, maximize the General section and scroll to the Assigning Orders section. If the Manual Rotation feature is enabled, there is now a sub-checkbox labeled ‘Notify Admins After Order Placement.’ Select the box and click the Save button to have every order placed under this division notify administrator users.