XpertOnline Client Side Enhancements Scheduled for Thursday, Sept 30th, 2021

Updates to Rapid Rescore Features Available PLUS New “XOLX” Version Info

Starting Thursday Morning, Sept. 30th, 2021, your clients will see an update to the Supplement request screen for rapid rescores.  This enhancement will help your staff process rescores faster by prompting your client to always provide complete information on the request.  Read on for complete information.


Process Rapid Rescores Faster with More Client Info Up Front
When your clients request a supplement either from the link on the PDF Lender Report or from the client side UI, new Rapid Rescore checkbox options will be available.  If your client checks the checkbox to order a Rapid Rescore, they will be prompted to select which bureau(s) and applicant(s) the Rapid Rescore request is for.  This will help ensure your clients provide all pertinent information and reduce the back and forth that can occur if these details are not provided on the initial request.


This information will then be tracked when the supplement is posted, both on the client side, and within XOP request detail screen on the Services tab.

Are You Ready for the New, Web-based Provider Side of XpertOnline?

Our efforts to deliver you an all web-based version of XpertOnline are progressing nicely.  We are happy to report that we are currently in a Beta Testing phase.  Feel free to review the preliminary XpertOnline v10 (XOLX) documentation on the Freshdesk training site.  We hope to release Phase 1 (full supplement/customer service processing of requests) of our efforts to Production soon, so stay tuned.