XpertOnline Client Side Release Information for
Friday Morning, October 29th, 2021
Gather Account Info Faster with Enhanced Explain Items Letter
The Explain Items Letter that your clients use to have borrowers provide more information on accounts is now better than ever! Your clients can now select which accounts they want included on the Explain Items Letter. Then, once they generate the PDF letter and email it to the borrower, the borrower can type their explanations directly into the PDF report instead of printing and handwriting them in.
- Click Here to review the knowledgebase article for CRAs.
- Click Here to download a PDF that you can pass to your clients for training purposes.
Selecting Accounts to Explain
On the client side, when your clients open a report and click Explain Items Letter, the enhanced screen gathers and displays the following account types: derogatory trades, inquiries, AKAs, bureau-reported former addresses, and bureau-reported public records. Your clients can select which accounts and/or inquiries they want more borrower information on, and at the bottom, click Create Explain Items Letter.
After a moment, the Explain Items Letter will display as a PDF. Your client can download and save the file to their computer, then create a new email to send to the borrower and attach the Explain Items Letter PDF file.
When the borrower receives the email, they can open the attachment, then type in their explanations for each item into the new text fields. For inquiries they can digitally select if a new account was created, type their explanations into the text fields, and save. All fields marked in light blue can be edited digitally within the PDF file.
The borrower should be sure to Save their changes – then, all text will be saved in the PDF file. Depending on your requirements, you can either have them print and sign and scan into an email back to you, or simply reply to your email and attach the PDF to the email with their explanations.
On the client side, when your clients open a report and click Explain Items Letter, the enhanced screen gathers and displays the following account types: derogatory trades, inquiries, AKAs, bureau-reported former addresses, and bureau-reported public records. Your clients can select which accounts and/or inquiries they want more borrower information on, and at the bottom, click Create Explain Items Letter.
After a moment, the Explain Items Letter will display as a PDF. Your client can download and save the file to their computer, then create a new email to send to the borrower and attach the Explain Items Letter PDF file.
When the borrower receives the email, they can open the attachment, then type in their explanations for each item into the new text fields. For inquiries they can digitally select if a new account was created, type their explanations into the text fields, and save. All fields marked in light blue can be edited digitally within the PDF file.
The borrower should be sure to Save their changes – then, all text will be saved in the PDF file. Depending on your requirements, you can either have them print and sign and scan into an email back to you, or simply reply to your email and attach the PDF to the email with their explanations.