EPN Release Information for
Friday Morning, June 8th, 2018
Starting Friday morning, June 8th, 2018, there will be a number of exciting new features available to you and your clients in the EPN system.  Perhaps one of the biggest enhancements in this release is that we have increased efficiency in multiple places to reduce system slow-downs and make load times faster.  You and your clients should see an increase in system speed throughout all EPN.  Read on for complete information.
Expanded Search Feature Helps Locate Orders in Other SharperLending Products
You and your clients have been able to import orders from other SharperLending products (XOL and TRV) for a while now. Many of you have let us know how useful this feature is for you, so we have expanded on this concept to better unify our products. Now, in a secure manner, when your clients search for borrowers, loans or orders, EPN will automatically search and locate matching orders in XpertOnline and TVP/TRV Provider as well as EPN.

When you or your clients search for a borrower or loan and matches are found in other systems, your clients will be able to import those orders and create new loan files from those orders upon import into EPN.

This new Unified Search enhancement enables users to create new loan files in EPN based on pre-existing data on the credit report or on the completed tax transcript. We have made this search-and-import process precise and easy so that, with the click of a button, your clients can continue working with their loans.

There are a few things to note about this new ability to search for and import files from other SharperLending systems:
  • This new unified search feature is only available for your clients and their users.
  • If the user is setup under multiple branches in EPN, they will receive a confirmation screen upon import asking them to choose which branch they want the loan file created under. 
  • If the user is only setup under a single branch, EPN will import the order under the branch they are setup under.
  • We will be using the same credentials that we are currently, so there is the possibility of a user importing the wrong file. However, if a user does import the wrong file, they can easily be removed from the loan, and the file can be transferred to a different user.
  • At this time, imported files will create brand new loans in EPN.  Imported XOL or TRV files cannot be added to existing loan files.  
  • For imported TRV orders, all automatic email notifications will be sent to the email address setup in EPN, and any messages sent from TRV Provider will be transmitted to EPN as well.
  • For imported XOL credit orders, just the completed credit report will be imported, and nothing else will change. Supplements and supplemented credit data that occurs after the credit report has been imported into EPN will need to be re-imported.
Frequently Asked Questions About the Unified Search Feature
  • How does EPN identify which XpertOnline credit reports match the search criteria?
    EPN looks at the XpertOnline login information setup at the vendor level to identify which lender’s reports to consider a match and to make available for import.  Therefore, whatever the user credentials have access to in XpertOnline is what the search results will display to the EPN user.  For example, if your XpertOnline vendor in EPN is setup with client-level XOL administrator vendor codes, the EPN user’s search results will show the reports that are available to the XpertOnline user just like in XpertOnline.
     
  • How does EPN identify which TRV orders match the search criteria?
    EPN looks at the TVP/TRV client login information to identify which reports to consider a match and to make available for import.  Usually, this is the client level login information that is entered onto the TRV vendor.  Therefore, whatever the user credentials have access to in TVP is what the search results will display to the EPN user – which in most cases will be orders across all branches setup under a TVP client.
How to use this feature
When a client user begins typing in the Search field, EPN will behave just as it does today.  However, when the end user clicks the magnifying glass or presses the Enter button, the system will automatically reach out to XOL or TRV (or both) to see if there are any matches to the search criteria.  Matches will then be displayed below in a list.  Matches found in XpertOnline or TRV will display the vendor reference number (the XpertOnline or TRV reference number) instead of the EPN reference number.  However, once the user imports the order, the reference number will change to an EPN reference number.  Here is an example of a search results page with a matching XpertOnline order (you will see that it has the XOL credit reference number on it).

To import this credit file onto a new loan, simply click in the blue bar where the reference number is displayed.  You will see a message that reads “Your request is being processed.  This can take up to a minute.”

Once completed, you will be taken into the new loan file that was created from the imported file’s borrower data, and you can proceed with your work.
 

Other Enhancements Include...

Expanded Searching Options Help with Faster File Locating
  • Users can now search for the vendor reference number to help locate specific orders.
  • To help guide your searching, we have expanded the tooltip that is displayed when you click in the Search field.

 
Get More Control Over Product Offerings with Ability to Limit Vendor Types per User
This EPN release delivers more control to you and your client administrators by limiting access to certain vendors at the user level. For example, if you want a certain user to only order credit reports and TRVs, you can de-select all the other vendors associated with that user except for Credit and TRV. That individual user will no longer have access to other types of vendors, but other users under that client will still have access to them. This is especially handy for access control, and can be done by managers, and by your client administrator users. Limiting vendors is done at the lender client level (not at the branch level) so that it can be applied quickly for users that are setup across multiple branches.

How to use this feature:
Login to EPN and click on the Client Setup menu option.  Click on a client from the client list, and in the main Client Detail section, move to the Users tab. Find your list of Current users, then locate a user you want to update, and click the down-arrow at right.  In the User Detail section, scroll until you find the Edit User button, and click on it.  You will then be able to see and edit the newly-added Associated Vendors section.  Click on the green button slider to toggle between making the vendor available and unavailable for that user.  When you are done, make sure to Save your changes for that user. When the save is complete, that user will no longer have access to place orders for that type of vendor; and, if they had placed any orders for that type of vendor previously, they will no longer be able to view completed orders by that type of vendor.

Note that, by default, all vendors that are enabled today will continue to be enabled for all users until you begin to limit access manually.
 
Two New Management Reports Assist with Re-Verification of Users for TRV Access
The IRS requires that IVES participants keep track of their users that have not placed orders within 30 days of the last order.  To help with this, we have two new management reports that are focused on helping you easily comply with this security requirement.  These reports will help you quickly track and manage users that have access to order TRVs, when they placed their last order, and when they last viewed a completed TRV transcript.  You can then use these tools to take appropriate action, such as deactivating users, or reaching out to them to make sure they need to be able to place orders.
  • Users with TRV Access report – this report is a simple list of all users that currently have access to your TRV vendor. When generated, it displays the following information:
    • Client name
    • Client code
    • First and last name of TRV user
    • User email address
    • User type
  • TRV Inactivity report – this report tracks users and clients that can still place TRV orders, but who have a period of inactivity in placing new orders that is beyond the 30-day requirement by the IRS.  This report is useful for identifying those users and/or clients that have been inactive for more than 30 days so that you can take action and either deactivate them, or reach out to remind them to place orders.  It also includes data on the last time a user opened and viewed a TRV order in EPN.  When generated, this report displays the following information:
    • Client name
    • Client ID
    • User ID
    • User Type
    • Contact Name
    • Email address
    • Date of the last TRV order
    • Number of days since their last TRV order
    • Date they last opened and viewed a TRV order
    • Number of days since they last viewed a TRV order
Get More Information at a Glance with Address Info in Notification Email Subject
Whenever you and/or your client receives an automatic email notification from EPN, the system will now include the subject property address in the subject line of the email. This change will provide identifying loan information at a glance for your clients.

How to use this feature:
There is nothing you need to do to use this feature.  It is on by default. The property address will be listed in the subject line for all email notifications, including new orders, messages, completions, price changes, etc.