Providers have the option of utilizing the speed inherent in the XOP program to setup their clients and users within a client’s company. Once a client company is setup and users are added for the company, you can contact your client and give them the login information necessary to gain access to the client side of XpertOnline.net so that they can add new borrower requests and upgrade existing borrower requests, depending on the level of the user’s rights.
Content Includes:
As a quick definition, clients in XOP are companies (examples are banks, mortgage companies, etc. – any company that does not have its own bureau access codes) whose users order their borrower requests using your bureau access codes contained in the products chosen at the time that they order a new request. Therefore, each client company has a product list assigned to it that contains individual products whose access codes pull the information per product.
To begin setting up a client company for access to bureau information through you, the provider, in the XOP software, find the Setup menu and choose the Clients menu option.
This opens the Clients screen. Upon entrance, you will see an Exact Search prompt.
If you would like to search for a specific client by name or number, enter it into this field and click OK.
Users can also click the Advanced button on the Exact Search window to search for exact matches on the Subscriber ID number or the Company name; or users can enter either the first few letters of a client company’s name or the first few numbers of a client number to perform an inexact search. When the Advanced screen drops open, uncheck the Exact checkbox(es), input a partial Subscriber ID or Company name, and click OK.
To view the entire list of clients, leave the search field blank and click OK. For this example, we will leave the search field blank and view the entire list of clients actively ordering requests, clients that have been placed on hold for billing (or other) reasons, and clients that have been terminated from XpertOnline.net use. Users can scroll to the right here to view additional information concerning each client listed in this grid.
To view the detailed information concerning a client company, select on a client on the List tab and click the Detail tab (users can also double-click on a client entry here to view the Client Detail tab for a selected client).
When the Detail tab opens, users in XOP can view and modify client information as necessary (please see following page for corresponding graphic).
Users will need to scroll down here to view the rest of the Client Detail tab.
This is also the screen that opens by default when a user in XOP needs to add a new client. To add a new client, click the New button in the Actions section of either the List or the Detail tab. This opens a blank Detail tab where users can setup client information and user information for a new client company.
Setting up a New Client Company
When a user is in the Clients screen, from either the List or the Detail tab, click the New button to setup a new client company. Keep in mind that when this client has been setup, users for this client company will then be able to access the client side of the following web address and order credit information (your clients cannot use the XOP software):
The New button will create a blank entry in the Detail tab, as shown here. These fields will then need to be populated with the client’s information.
The Detail tab is divided into six sections: the first is the main client detail section at the top, followed by the Billing Address section, the Regional Tracking Information section, the Trans Chicago Information section, the Credit Xpert Information section, and the DPSI Flood Information section.
The main client detail section at the top of the screen listed on the previous page is made up of many data entry fields, drop down lists, and buttons, all of which come together to allow you to store comprehensive client information in the XOP software.
- Provider—your company’s unique provider number will automatically populate into this field. You cannot modify this field.
- Created—when you save your changes, this field will populate with today’s date/time for tracking purposes.
- Modified—when you save your changes, this field will populate with today’s date/time for tracking purposes. If you make any changes to this client’s information, the Modified field will display the date and time that this client’s information was modified.
- Subscriber—assign any combination of numbers and letters to this client. This client will then use this number to login to XpertOnline.net. This field is not case sensitive.
- Type—by default, this will be set as CLIENT. You will want to keep this value unless
- You market your products for the Consumer market, or
- You offer Teletype-only (Direct) reports from the bureaus.
- Parent—sometimes, your clients will have numerous branch offices in separate locations where one client office handles all of the billing-related information. If a client is involved in a branch-parent office relationship, enter the Subscriber number of the parent office as setup in XOP. This identifies this client as a branch office under a parent office.
- Status—by default, this will be set as Active, which means that this client can actively order new requests through XpertOnline.net. At any time, users can also set this client’s status as one of the other options defined below:
- On Hold—this prevents the client from ordering new requests but continues to allow access to XpertOnline.net.
- Terminated—this client is no longer a customer of yours and they will not be able to login to XpertOnline.net.
- Company—enter the client’s company name.
- Address—enter the client company’s address.
- City, State, Zip—input the client company’s city, state, and zip code. By default, you will be taken to the zip code field first. When you input a zip code, the city and state will automatically populate into the other corresponding fields when you press the <TAB> key.
- Phone, Phone2, Fax—enter in the phone number, a second phone number, and a fax number, if applicable.
- Email—enter in an email address for this client. Once entered, you can click the email link to send an email to the client.
- Web address—enter in a web address, if applicable, for this client.
- Notes—enter in any special notes or instructions for this client. When this client then orders a new request, these notes will appear on the main Request Detail in XOP but WILL NOT print on the report.
- Product List—when you align a product list to this client, the name of the product list will be added to this field.
- Lookup Product List… (button)—to align a product list to this client, click this button to view all available product lists. See the Product List/Product Setup documentation for information on product list and product creation.
- Lookback—allows you to customize the number of days the lookback feature will look for existing reports. The default here is 30 days, but this can be set to any number you wish. Keep in mind that all reports 90 days from the revised date will be archived off of the XOP servers, and that entering a 0 will enter every report as a new request
- Service Team—a Service Team is a group of updaters/processors in your office that handle updating requests for one specific client or a group of clients—usually, a large client. Individuals within the Service Team can then open and update requests assigned to their Service Team. Enter in numbers or letters to better organize which updater modifies which client’s requests.
- Unsolicited User—this field allows you to type in a specific user name for use with unsolicited Trans Chicago/Fannie Mae files—that is, files that were originated from DO/DU and that are routed and made available to your clients. If this field is left blank, XOP will continue to use the _TCUNSOL user as a default. In order to do this you must have users setup.
- Lookup Unsolicited User… (button)—click this button to view a list of users that can be added to the Unsolicited User field.
If the Billing Address is different than the physical address you input in the above section, type it in here along with the name of a Contact at the Billing Address location. If the Billing Address is the same as the company’s physical address input in the section above this, click the Copy Address button.
There are two sections below the Billing Address section: the Regional Tracking Information section and the Trans Chicago Information section.
The Regional Tracking Information section is mainly for custom Management Report purposes. Please see the following page for definitions and graphics.
- Department—this field should not be used unless your company specifically requested that this field be added. It is for Management Report purposes.
- Region—this field should not be used unless your company specifically requested that this field be added. It is for Management Report purposes.
- Tax Code—this is a custom code that can be assigned and will be used for Management Report purposes. If you are in a county whose accumulated tax percentage differs from other counties within the state (New York, for example), you can enter in the tax code that corresponds to the amount. Essentially, if you recognize this field, populate it with the appropriate tax code. If you do not, don't populate it. This field has a six character limit.
The Trans Chicago Information section needs to be filled out if this client will be ordering Trans Chicago/Fannie Mae or Trans Chicago/Freddie Mac requests. Without the proper input, all TC/Fannie Mae and TC/Freddie Mac requests ordered will not process and will return to the originating client with an error.
- FNMA Subscriber Code—input your client’s end user number assigned to you by Trans Chicago. This number is what Synergistic software refers to as the FNMA Subscriber Code.
- FMAC Subscriber Code—input your client’s end user number assigned to you by Trans Chicago for Freddie Mac. This number is what Synergistic software refers to as the FMAC Subscriber Code.
- Validate Setup (button)—when clicked, this button prompts XOP to add either the FNMA or the FMAC Subscriber Code to the server that routs Trans Chicago/Fannie Mae and Trans Chicago/Freddie Mac requests. You must save your information prior to validating your setup—click the Save button from the Actions section of this screen. If XOP was successful in validating these Subscriber Codes, you will get a confirmation saying that the Subscriber Code was added correctly.
The final section of the Client Detail tab is the Credit Xpert Information section. Neuristic’s CreditXpertä is a score-plus-credit-analysis report that can be pulled on any credit request. The score report that returns is not bureau specific. There are many requirements for this third-party interface—the most important is that you must register with Neuristics and obtain a License Code from them that you need to enter into this field.
- License Code—enter your CreditXpert License Code as received from CreditXpert.
For more information on CreditXpert, open XOP and go to the Help | Documentation menu option, and follow the links.
The DPSI Flood Information section allows you to enter a Client ID given to you by DPSI (formerly ACE USA Flood, formerly Cigna Flood) to enable this client for the DPSI Flood connection. The client will then be able to order and receive flood determinations via XpertOnline.net after the product has been setup properly.
The only fields that are required for credit report processing are the fields in the main client detail section, and the Billing Address section. The Regional Tracking Information, Trans Chicago Information, Credit Xpert Information, and DPSI Flood Information sections are optional and can be filled out at any time.
When you are finished setting up a new client, click the Save button located in the Actions section of this screen. When the save completes, you have created a new client. Repeat these instructions for setting up any other clients or modifying any client information as necessary.
Important Note: client companies cannot be deleted once they have been setup in XOP. If you need to disallow a client access to XpertOnline.net, change a client’s status to Terminated.
You now need to setup users that can order requests through this client company.
Setting up Users for Client Companies in XOP
To begin setting up a user, click the Users… button, located on the right middle of the Client Detail tab in the XOP program.
Click the Users… button to begin adding users for this client company.
The Users… button opens the Users screen’s List tab. You will see that there is one entry here on this tab: sysop. This is a default user that is setup for every client and provider in XOP and can be used in case you forget your login information. This user should not be removed.
To create a user, click the New button in the Actions section, shown above. This opens a blank Users Detail tab, where you can input and configure information regarding the user.
When you see the above screen, begin filling out the blank fields. They are defined below:
- User Name—give this user a name. The name that you give the user in this field will be the name that they use to login to XpertOnline.net. For example, this could be the user’s first name. The user name and the password must be different!
- Password—you need to assign this user a password which will also be used to login to XpertOnline.net. The password and the user name must be different.
- Contact—use the drop down list to determine whether this user should or should not be contacted by people in your office.
- Type—select whether the user will be setup with User, Supervisor, or Administrator rights (see below for definitions of user Types).
- Max Product Level—Administrators can select a level from this drop down menu for the Max Product Level drop down list—Low, Medium, or High—that will then match to a corresponding level input on an individual product. Consequently, when a user logs into the client side of XpertOnline.net to order a new request, they will only have those products that have been assigned that level and lower available to them. By default, all products are assigned level Medium and users are assigned level Medium to ensure that all products in all product lists are available to all users. However, whenever a new user is added and assigned Administrative rights, they will be assigned level HIGH.
- Title—you can enter the name of the position of this user at the client’s office.
- Email—enter the email address of this user. You can then click the Email link to generate an email to this user. You should only enter an email address if you have set the Contact field above to Yes.
- Phone—enter the user’s phone number. You should only enter a phone number if you have set the Contact field above to Yes.
- Notes—input any notes about this user. The user will never see what you type into this field.
A Note on the ‘Type’ Drop Down List…
As in XpertOnline.net, users that are setup for a client company in XpertOnline Provider must be assigned a user Type. The type here indicates the level of user rights that a particular user can perform. There are three user Types that can be assigned:
- User—when the provider sets the type as User, the username and password associated with this set of rights will only be able to see the requests that they ordered on the Request List/Working List pages from the client side of XpertOnline.net.
- Supervisor—when the provider sets the type as Supervisor, the username and password associated with the Supervisor rights will view all requests ordered by each XpertOnline.net user within in their own client company on the Request List page, as well as the name of each user that ordered each request. The Action Menu in XpertOnline.net will look exactly the same no matter if you (or your client) are logged in with User or Supervisor rights.
- Administrator—when the provider sets the type as Administrator, the username and password associated with the Administrator rights will have the same functionality as that of the Supervisor, but can view Management Reports for their company as well as manage all users that login to XpertOnline.net under their company. These are manifested as additional links contained in the Action Menu on XpertOnline.net.
Once you have these fields filled out, click the Save button located in the Actions section on the right-hand side of this tab. When the save completes, you will have created a new user that can then login to the client side of XpertOnline.net under this client company to order requests. You can repeat the above steps to setup new users at any time.
Deleting a User
To delete a user, open either the User List or the User Detail tab and make sure that the user you want to delete is highlighted. Then, in the Actions section, click the Delete button.
When a user clicks the Delete button, a window will open, prompting the user to confirm or deny that this user should be deleted. If a users clicks the Yes button to delete this user, all reports in that user’s mailbox on the client side of XpertOnline.net will be deleted.
As a Provider, once you have setup a client company and users within this client company, you can notify your client that their company now has access to order request through XpertOnline.net. You can also give users at the client company their login information.
Your clients will order requests from this web address:
When a user in the client company comes to this address, they will be prompted with four login fields. They will need to enter your Provider ID number, their own Subscriber ID number, and the user ID name and password specific for that user in order to gain access to XpertOnline.net.