Occasionally, borrowers may need a payment request link resent to them, so they can supply their credit card information through the Appraisal FirewallX payment portal. To resend a new payment link, access the Billing Details tab within an order, and select Update Credit Card.
Change the radio button under the Card Update section to Request from Borrower. By default, Enter Directly will be enabled. If the lender is already in possession of the borrower's payment information, utilize the Enter Directly option to complete payment on behalf of the borrower.
The screen will update to the borrower contact information, where the borrower's email address will be automatically applied to the Borrower Email field. Any fields with an asterisk (*) are a required field.
Provide the borrower with a password in the Borrower Password field. This password will allow the borrower to access the Appraisal FirewallX payment portal. For compliance purposes, the borrower will receive two different emails: one containing the payment portal link, and the second with the password to access the payment portal.
Users may supply the borrower with a message via the Email Message field. This message will be available on the Payment Required email the borrower will receive. Once the necessary fields have been completed, select Update Card.
Users will be directed to the Communications Log where the payment request activity is logged.
To review how borrowers can supply payment, please refer to our Securely Paying for Your Appraisal via Credit Card guide.