Help Center

General Information Bulletins 45

• August 29, 2024: Labor Day Holiday Hours
• July 1, 2024: Fourth of July Holiday Hours
• May 22, 2024: Memorial Day Holiday Hours
• December 28, 2023: New Year's Day Hours
• December 21, 2023: Christmas Holiday Hours

View all 45

Bulletins and Downloads for Managers 71

• October 21, 2024: New ROV Features, MFA, and More!
• October 14, 2024: Reminder - New ROV Features Webinar
• October 8, 2024: Enhanced ROV Features Webinar
• September 20, 2024: Freddie Mac Updates LPA Messaging for ACE+PDRs
• August 27, 2024: ROV Features Make Their Debut

View all 71

Documentation and Training 35

• Appraisal Firewall Quick Start Guide for Manager Users
• Private Labeling Appraisal Firewall
• FHA Electronic Appraisal Delivery Portal Submission
• Creating Custom Reports
• Lender Level Settings

View all 35

Training Videos for Managers 1

• Manual Review

Webinar Recordings 4

• October 15, 2024: New ROV Features Webinar
• August 8, 2024: Borrower Initiated ROV Updates
• June 9th, 2023: Order Appraisal Directly from PDCs
• April 14th, 2023: Introducing PDCs

Encompass® Partner Connect (EPC) to Appraisal FirewallX Integration 16

• Setup Encompass®Partner Connect (EPC) to Appraisal FirewallX
• Store Appraisal FirewallX Credentials in Encompass® Partner Connect (EPC)
• How to Customize Document Folders in Encompass® Partner Connect (EPC)
• Ordering from Encompass® Partner Connect to Appraisal FirewallX
• How to Place a Residential Order from EPC to Appraisal FirewallX

View all 16

Appraisal Firewall Lender-Only Knowledgebase 1

• Access the Appraisal Firewall Lender Knowledgebase

XOLX Release Bulletins 19

• XOLX Release Notes: October 23, 2024
• XOLX Release Notes: May 22, 2024
• XOLX Release Notes: June 15, 2023
• XOLX Release Notes: April 7, 2023
• XOLX Beta Release Notes: November 8, 2022

View all 19

XpertOnline Bulletins 93

• November 20, 2024: FICO 10T and VantageScore 4.0
• November 18, 2024: Global Pricing Updates
• October 29, 2024: CreditXpert Reports and Demo Availability
• September 25, 2024: Freddie Mac Accepting Technical Affiliate Changes
• September 18, 2024: CreditXpert Extends Legacy Products Availability

View all 93

XOLX and XpertOnline Training 43

• XOLX Guide: The Main Dashboard
• XOLX: Use Get Next to Work Full Files and Simplify Your Work
• XOLX: Locking a File
• XOLX Guide: Use the Workflow Tab to Assign Entire Files
• XOLX: How to Search Archived Files

View all 43

XOP Training 23

• Enable Clients for CreditXpert's Cloud-Based Platform
• XOP - Full XpertOnline Guide
• XOP - Workflow, Get Next, and Workflow Assignments
• XOP - Client Setup
• XOP - Rolodex Setup

View all 23

Credit Report Advertising 5

• Get Your Products & Services More Exposure with Ad Space on Credit Reports
• Benefits to Credit Report Advertising
• How will my credit report ads look?
• How credit report advertising works: Key Points
• Get Started with Your Credit Report Advertising

FAQ 6

• CreditXpert Frequently Asked Questions
• How to get to the Second Use Monitoring Tool
• How to access the Credit Card Payment Processing Tool
• How to access the Rapid Rescore Management Tool
• Batch Utility

View all 6

EPN Bulletins 31

• September 16, 2024: New Products for VOEs and SSAs
• July 24, 2024: Equifax Sunsetting Employment Select Verification Product
• December 12, 2023: Mortgage Preferred Product Sunset by The Work Number
• October 5, 2022: Alerts and Messages to Specific Clients
• December 15, 2021: AWS Regional Outages RESOLVED

View all 31

Documentation and Training 11

• EPN - Manager Setup Guide
• EPN - Administrator User Management Guide
• EPN - User Registration Guide
• EPN -Vendor User Guide
• EPN - How to Place New Orders

View all 11

TVP Bulletins 36

• May 23, 2023: Manually Complete Forms and Annotation Tool
• February 22, 2023: TRV Provider to TVP, New Help Center, and Single 4506s Batched
• February 15, 2023: TRV Provider Moving to TVP
• November 15th, 2022: IRS Maintenance
• July 26, 2022: IRS Temporary Login Fix

View all 36

TVP Documentation and Training 23

• View and Edit Profile Information
• Access to the Help Center
• Refresh Icon and Search Features
• Main Dashboard for Managers (Providers)
• Orders

View all 23

TRV Provider Training 3

• TRV Provider User Training Guide for IVES Participants
• Approving eSignatures in TRV Provider
• Cancelling a Form Request Within TRV Provider

ReadyQual Release Bulletins 4

• March 7, 2024: ReadyQual Maintenance
• August 10th, 2023: Equifax, SSN Required, New Reporting Options, and More!
• July 19th, 2023: ReadyQual Introducing Equifax
• May 24th, 2019: TransUnion Prequal Now Available in ReadyQual

Training Guides and Documentation 6

• How To Obtain Bureau Access Codes
• Client Setup in XOP for ReadyQual Access
• Product Setup in XOP for ReadyQual Access
• User Setup in XOP for ReadyQual Access
• Client Setup in ReadyQual - Enabling the Credit Connection

View all 6