Help Center

General Info Bulletins 42

• December 28th, 2023: New Year's Day Hours
• December 21, 2023: Christmas Holiday Hours
• November 22nd, 2023: Thanksgiving Hours
• November 8th, 2023: Veterans Day Observed Holiday Hours
• October 5th, 2023: Indigenous Peoples 'and Columbus Day Hours

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Bulletins and Downloads for Managers 61

• May 17, 2024: HUD Implementing Changes to ROV Process
• April 17, 2024: Stored Messages to Borrowers, Custom Reporting Adds Commercial and Photo Agent Fields, and More!
• April 15, 2024: Total Home ValuationX and Verisite Valuation Products Newly Enhanced
• February 22nd, 2024: ACE+PDR Submissions to Freddie Mac
• December 13, 2023: PDCs Placed by Credit Card, All Users Report, and More!

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Documentation and Training 28

• Appraisal Firewall Quick Start Guide for Manager Users
• Private Labeling Appraisal Firewall
• FHA Electronic Appraisal Delivery Portal Submission
• Division Level Settings Strictly for Managers
• Custom Lender Fees Quick Start Guide

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Training Videos for Managers 1

• Manual Review

Webinar Recordings 2

• June 9th, 2023: Order Appraisal Directly from PDCs
• April 14th, 2023: Introducing PDCs

Appraisal Firewall Lender-Only Knowledgebase 1

• Access the Appraisal Firewall Lender Knowledgebase

XOLX Release Bulletins 17

• XOLX Release Notes: June 15, 2023
• XOLX Release Notes: April 7, 2023
• XOLX Beta Release Notes: November 8, 2022
• XOLX Release Notes: November 2, 2022
• XOLX Beta Release Notes: September 23, 2022

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XpertOnline Bulletins 78

• May 16, 2024: Freddie Mac Support for Trended Data Coming August 2024
• April 1, 2024: TransUnion Technical Difficulties
• March 28, 2024: CreditXpert Q&A Webinar
• March 27, 2024: TransUnion's Pre-Closing Mortgage Notifications (PCMN)
• March 20, 2024: Freddie Mac Technical Affiliate Changes Now Open

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XOLX and XpertOnline Training 38

• XOLX Guide: The Main Dashboard
• XOLX: Use Get Next to Work Full Files and Simplify Your Work
• XOLX: Locking a File
• XOLX Guide: Use the Workflow Tab to Assign Entire Files
• XOLX: How to Search Archived Files

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XOP Training 21

• XOP - Full XpertOnline Guide
• XOP - Workflow, Get Next, and Workflow Assignments
• XOP - Client Setup
• XOP - Rolodex Setup
• XOP - Setting Up Products

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Credit Report Advertising 5

• Get Your Products & Services More Exposure with Ad Space on Credit Reports
• Benefits to Credit Report Advertising
• How will my credit report ads look?
• How credit report advertising works: Key Points
• Get Started with Your Credit Report Advertising

FAQ 6

• CreditXpert Frequently Asked Questions
• How to get to the Second Use Monitoring Tool
• How to access the Credit Card Payment Processing Tool
• How to access the Rapid Rescore Management Tool
• Batch Utility

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EPN Bulletins 29

• December 12th, 2023: Mortgage Preferred Product Sunset by The Work Number
• October 5th, 2022: Alerts and Messages to Specific Clients
• December 15th, 2021: AWS Regional Outages RESOLVED
• June 11th, 2021: Instant VOEs to Custom Workflows and Client Edit Logs
• December 11th, 2020: Streamlined Ordering Process in EPN and TVP Enhancements

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Documentation and Training 11

• EPN - Manager Setup Guide
• EPN - Administrator User Management Guide
• EPN - User Registration Guide
• EPN -Vendor User Guide
• EPN - How to Place New Orders

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TVP Bulletins 36

• May 23rd, 2023: Manually Complete Forms and Annotation Tool
• February 22nd, 2023: TRV Provider to TVP, New Help Center, and Single 4506s Batched
• February 15th, 2023: TRV Provider Moving to TVP
• November 15th, 2022: IRS Maintenance
• July 26th, 2022: IRS Temporary Login Fix

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TVP Documentation and Training 23

• View and Edit Profile Information
• Access to the Help Center
• Refresh Icon and Search Features
• Main Dashboard for Managers (Providers)
• Orders

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TRV Provider Training 3

• TRV Provider User Training Guide for IVES Participants
• Approving eSignatures in TRV Provider
• Cancelling a Form Request Within TRV Provider

ReadyQual Release Bulletins 4

• March 7, 2024: ReadyQual Maintenance
• August 10th, 2023: Equifax, SSN Required, New Reporting Options, and More!
• July 19th, 2023: ReadyQual Introducing Equifax
• May 24th, 2019: TransUnion Prequal Now Available in ReadyQual

Training Guides and Documentation 6

• How To Obtain Bureau Access Codes
• Client Setup in XOP for ReadyQual Access
• Product Setup in XOP for ReadyQual Access
• User Setup in XOP for ReadyQual Access
• Client Setup in ReadyQual - Enabling the Credit Connection

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